We're conducting research about Twoosk's marketplace.

We'd love to hear from you about your company's purchase habits and your opinion considering our marketplace.
This will help us make improvements to prioritize new content and partnerships.

 

The survey should only take 5 minutes, and your responses are completely anonymous.

 

You can only take the survey once, but you can edit your responses until the survey is closed on 29/04/2022.

 

If you have any questions about the survey, please email us: marketing@twoosk.com.

 

We appreciate your input, and for every completed survey, Twoosk will donate 1€ for Unicef. Plus, you will get a promo code that gives you access to free shipping on your next purchase at Twoosk!

QUESTION 1

Considering your complete experience with Twoosk, how likely would you be to recommend us to a friend or colleague?

1

Very unlikely

10

Very likely

QUESTION 2

How satisfied did you feel based on your overall experience?

1

Not satisfied 

10

Completely satisfied

QUESTION 3

According to each motivation to visit the marketplace presented below, what are the main reasons that make you visit Twoosk?

3.1. Buy online

1

Totally disagree

10

Totally agree

3.2. Have online help about technical info

1

Totally disagree

10

Totally agree

3.3. Have online support about products prices

1

Totally disagree

10

Totally agree

3.4. Find brands/providers

1

Totally disagree

10

Totally agree

3.5. Check/compare prices in general

1

Totally disagree

10

Totally agree

3.6. Compare products/prices with my usual providers 

1

Totally disagree

10

Totally agree

3.7. Compare stocks 

1

Totally disagree

10

Totally agree

3.8. Compare delivery deadlines

1

Totally disagree

10

Totally agree

3.9. Find products

1

Totally disagree

10

Totally agree

3.10. Find Technical information about the products

1

Totally disagree

10

Totally agree

3.11. Ask for a tender/quotation for a project 

1

Totally disagree

10

Totally agree

QUESTION 4

Usually how many times you purchase products for your company considering one year:

Less than 4
5-8
> 8

QUESTION 5

Did any of them were online purchases?

Yes
No

QUESTION 6

If yes, which percentage of purchases were online?

<25%
25% < 50%

>50% <75%

QUESTION 7

What triggers the purchase process in your company?

Projects
Restocking
Other

QUESTION 8

At what time of the year do your company's purchases usually take place?

Quarter I
Quarter II
Quarter III
Quarter IV
There is no concrete period, it depends on the projects
Other

QUESTION 9

What would you say were the main three reasons you bought online? (max 3)

Preferred brands
Product quality

Convenience

Price

Trust/transparency

Shipping

Payment methods (30 days, SEPA transference, for example))

Technical Expertise/Customer Care

Buying process/website features (adding products to cart, search filters, shipping details, for example)

Other

QUESTION 10

If not, what were the main 3 reasons for not buying online? (max 3)

Preferred brands
Product quality

Convenience

Price

Trust/transparency

Shipping

Payments methods (30 days, SEPA transference, for example))

Technical Expertise/Customer Care

Buying process/website features (adding products to cart, search filters, shipping details, for example)

Other

QUESTION 11

How likely do you consider buying online for our company during 2022?

1

Very unlikely

10

Very likely

QUESTION 12

How likely do you consider buying online for our company until 2025?

1

Very unlikely

10

Very likely

QUESTION 13

Considering the following products categories, how do you evaluate their interest for you?

13.1. Fiber Optics

1

Very uninteresting 

10

Very interesting

13.2. Coaxial

1

Very uninteresting 

10

Very interesting

13.3. Structured Cabling

1

Very uninteresting 

10

Very interesting

13.4. Data Center

1

Very uninteresting 

10

Very interesting

13.5. Active Equipment

1

Very uninteresting 

10

Very interesting

13.6. Audio & Video

1

Very uninteresting 

10

Very interesting

13.7. Accessories & Tools

1

Very uninteresting 

10

Very interesting

QUESTION 14

Considering the following, how much do you evaluate them when purchasing:

14.1. Preferred brands

1

Not valuable

10

Very valuable

14.2. Product quality

1

Not valuable

10

Very valuable

14.3. Convenience

1

Not valuable

10

Very valuable

14.4. Price

1

Not valuable

10

Very valuable

14.5. Trust/transparency

1

Not valuable

10

Very valuable

14.6. Shipping

1

Not valuable

10

Very valuable

14.7. Payments methods (30 days, SEPA transference, for example)

1

Not valuable

10

Very valuable

14.8. Technical Expertise/Customer Care

1

Not valuable

10

Very valuable

14.9. Buying process/website features (adding products to cart, search filters, shipping details, for example)

1

Not valuable

10

Very valuable

14.10. Other

1

Not valuable

10

Very valuable

QUESTION 15

Which type of content/features do you consider more attractive/useful to have on Twoosk marketplace?

Community/Discussion Forums
More technical articles

More market insights

More help center tutorials

More special promotions

Other

QUESTION 16

Please help us to understand where your company fits in the market
Your role at the company:
Product/Project Manager
Procurement Manager

Sales/Account Manager

Business Developer

Engineer

CEO/Owner

Other

QUESTION 17

Please help us to understand where your company fits in the market
Company/ Professional type:
Distributor
Installer

Contractor/Service Provider

Telecommunications Operator

Manufacturer
Other

QUESTION 18

Please help us to understand where your company fits in the market
Company Size
< 10 Employees
< 50 Employees

< 250 Employees

QUESTION 19

Please help us to understand where your company fits in the market
Country